Types of Communication

As the most crucial factor in every company’s performance, the smooth and fluid flow of internal and external business communication are critical to success. Workplace communication refers to the transmission of information between employees and customers, and suppliers, both internally and outside. Put another way, it’s a way to transmit business information from one source to another. This communication may originate from within or outside an organisation, depending on the circumstances. Let’s look at the many types of communication for the company. As a business owner, you know how important it is for your company’s success to have clear lines of communication.

As a result of good communication, all people involved have the same information. These types of communication can be used in business. When people can talk to each other, things run more smoothly, act, and encourage smart decisions. Effective communication is the only way to communicate a company’s goals and organise the work that is needed to reach those goals. A business owner can improve different types of communication in his company by learning about the universal parts of communication and how they apply to their own field.

There are three basic types of communication: Internal (upward), internal (downward), and external. But there are four forms of communication, i.e. verbal, non-verbal, written, and visual communication.

Types of Communication – Internal, Upward Communication

Internal and upward communication is one of the effective types of communication. It’s called subordinate communication if it comes from someone lower in the organisation’s hierarchy to a manager or someone more powerful. Leadership wants to know how things are going in the company, so they need to make sure that the company’s information goes up. Most of the time, standard forms, reports, surveys, templates, or other tools are used to ensure that workers give all of the information needed.

For example, in a report on sales, you might see how many pitches were made and how many people bought. If management wants to keep track of problems or success stories, they might ask for feedback.

Internal, Downward Communication

This is one of the most important types of communication skills. Leaders should keep their interactions with subordinates professional and honest. New safety rules could be included when writing a letter about a new operating method. There should be no room to interpret the safety rules; the wording should be clear about what needs to be done.

Internal, Lateral Communication

You can talk, text, and email your coworkers in the workplace. This is called “lateral communication.” It could be that this problem comes from communication between different departments or from inside the department. In this case, the fulfilment manager wants to know more about a specific order, so he or she is reaching out to the sales representative through email or a messaging service at work. This is an example of how people from different departments work together. People who work in the same department can contact each other to share information about their jobs and schedules. At work, everyone should be told to speak respectfully and professionally all the time. There are two subtypes of communication skills in this group:

a. Oral Communication:

Among the types of verbal communication, this is the first one. There is a lot of oral communication at work. A person can talk with someone face-to-face when they are in the same place, but public address systems, intercoms, and phones can be used when they are far apart. Receivers can also pick up on body language and vocal inflexions and understand what the message is saying.

b. Written Communication:

Among the types of verbal communication, this one is the second. There are many types of nonverbal communication, such as letters, memos, statements of policy, and annual reports, that all fall under the umbrella of written communication, like annual reports. It is one of the best types of nonverbal communication. It is better to communicate with other people in written form because human memory is limited. It serves as proof and a record for future use, so it is essential to keep it. Most people won’t be able to understand the message. Before it is sent, it may be checked to make sure it is correct.

External Communication

People who might be customers, suppliers, or business partners can be reached by any communication outside the workplace and reach out to them. There may also be regulators and city halls who help. For a customer to pay attention, sales presentations and marketing messages must be both interesting and factually correct. In the case of external communication, the types of barriers to communication are huge. However, the person communicating needs to be quick and proper to beat the barriers.

Conclusion

There might be different types of barriers of communication but with effective measures that can be overcome. As a result of different types of communication development, teamwork gets better. It encourages employers and workers to respect each other and trust each other. It’s essential to work with your staff and find out what they want so that you can communicate well. So, staff can do their jobs better and faster this way. There’s also less chance of making mistakes or errors while they’re working.