How to Register Complaints with Indian Railways.

Railways have been making various claims for many years to improve their services. Despite this, many passengers still have to face inconveniences during the journey. While some people are happy with these changes, some people always draw the attention of the government towards some problems like cleanliness in stations and trains, poor quality of food, theft of goods and safety of passengers, etc. Keeping in mind the saying “customer is the king”, the government also makes every effort to resolve the people’s grievances through social media, helpline numbers, emails, etc. This article will tell you which problems you can complain about and suggest the Indian railways complaint numbers.

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Through this facility of railways, passengers will get freedom from the hassle of remembering many numbers. There will be a facility to contact the Railways for any need during the train journey. This number can be called from any phone, not only a smartphone, and will also be able to call from any mobile or landline.

After calling 139, first, you have to select the language. In the next step, passengers will have to press 1 for security assistance and 2 for general inquiry. Apart from this, there are many other options. To know what action was taken on any complaint, 9 has to be pressed. At the same time, by pressing * (Star), the call centre executive will be able to talk.

Here is a list of Indian railway complaint numbers have to be pressed for which facility

1. Press 1 for safety and medical assistance.
2. Press 2 for general inquiry.
3. For redressal of catering complaints, 3 has to be pressed.
4. For the hearing of general complaints, 4 has to be pressed.
5. For vigilance or corruption complaints, 5 has to be pressed.
6. Press 6 for parcel or freight-related information.
7. Press 9 to know the status of your registered Complaint.

How is a Railway complaint app useful?

You can also get help through the railway complaint app.

Indian Railways has also released an app called RailMadad. Through this app, you can take advantage of the above facilities. Apart from this, you can also register your complaints at railmadad.indianrailways.gov.in/madad/final/home.jsp. The facility of online tracking of your Complaint is also available in this. If you have any serious complaints, you can check your Complaint’s current status until resolution. Rail Madad app can be downloaded by Android users from Google Play Store and iPhone users from Apple Store.

Here is the whole process of filing a complaint when there is trouble in the journey.

The first way is to make a complaint through the website: – For this, you have to log on to http://www.coms.indianrailways.gov.in/. By visiting this site, you will get options for many complaints. You can register your Complaint by clicking on it. To file a complaint on this, you have to follow two steps.

Step 1. Fill out the online form: You can also file a railway complaint by filling out the online form.

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Step 2. You can also track the current status of your Complaint. To track this, you have to fill out a small form online.

Another way to Complaint is through SMS, Call, or Twitter:- Passengers can also register their complaints through the Indian railways complaint number via SMS, Call or Twitter handle. Railway has provided many phone numbers regarding your complaints and matters related to security. Similarly, you can also file a complaint on social media. Let’s see some ways of it.

•  If you want to file any security-related complaint, you can also call 182.
• You can also SMS your Complaint to +919717680982.
•  After all this, there is one last way to tweet your Complaint. For this, you can tweet on @RailMindia.

Step 3

Complaint with the help of the third way 

railway complaint app – In today’s time, everyone has a mobile. With its help, you can file a complaint with the railways. A mobile app has been given on Android phones in such a situation. In this app, you can send your Complaint, give advice, and send feedback on any matter. The most interesting aspect of this feature is that you can also send an attachment to your Complaint.

Conclusion

Register complaints and suggestions for services offered by Indian Railways. Users can register complaints through an online registration form. Facility to track the status of complaints and suggestions through reference number, name of the complainant, date of the incident, contact number, and email is also available.

 Almost every railway passenger carries a Smartphone in today’s era. You can download this app and send your complaints and suggestions directly to the Indian Railways. Through this railway complaint app, you can upload pictures related to dirty railway compartments, dirty clothing, and condemn toilets as evidence, which will make it easier for the railway officers to take the required action. Also, you can go through railway complaints on Twitter, from which you will find the response as soon as possible.