National E-Governance Service Delivery Assessment (NESDA) 2021 Report

Why in the News?

The second edition of the National e-Governance Service Delivery Assessment 2021 has been released recently.

Key Points:

About  National e-Governance Service Delivery Assessment 2021:

• The NeSDA 2021 report has been prepared covering the assessment of States, UTs, and focus Central Ministries on their effectiveness in delivering online services to citizens

• It is a biennial study. The report also provides suggestions for governments to further enhance their e-Governance service delivery systems

• Constituted by: Department of Administrative Reforms & Public Grievances (DARPG) had constituted the National e-Governance Service Delivery Assessment (NeSDA) in 2019 as part of its mandate to boost the e-government endeavours and drive digital government excellence

• Criteria: NeSDA 2021 covers 56 mandatory services for each states & UTs and 27 services for the focus Central Ministries across seven sectors

  • Finance

  • Labour & Employment

  • Education

  • Local Governance & Utility Services

  • Social Welfare

  • Environment and

  • Tourism sectors

• Groupings: NeSDA has followed the Good Governance Index 2021 grouping of the States and UTs.

  • First Group: North-East and Hill States

  • Second Group: Union Territories

  • Remaining States – Group A

  • Remaining States – Group B

Performance of various states:

• Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85 percent among the remaining states category

• Jammu and Kashmir ranked the highest among the Union Territories with an overall compliance of nearly 90 percent

• Meghalaya and Nagaland are the leading state portals with an overall compliance of more than 90 percent across all assessment parameters among the northeast and hill states

Performance of Central Ministries:

• Among the focussed Central Ministries, Home Affairs, Rural Development, Education, and Environment, Forest & Climate Change are the leading Ministry Portals with an overall compliance of more than 80% across all assessment parameters

• The Ministry Portal of Home Affairs had the highest overall compliance score

• The Central Public Procurement Portal, Digital Police Portal, and Bhavishya Portal are the leading Ministry Services Portals with an overall compliance of more than 85% across all assessment parameters