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TOTAL QUALITY MANAGEMENT TODAY AND TOMORROW (in Hindi)

Lesson 12 of 17 • 3 upvotes • 9:04mins

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Abhinandan Kumar

In this world of hard competition and globalization quality has become the necessity and the requirement of every customer. Quality is must to win the game of competition. Quality is a mandatory factor to retain the customers. Poor quality leads to loss of customers. This paper has been made to make the readers aware about the concept of Total Quality Management (TQM). The research methodology used in this paper is purely based on research work. This includes data based on primary and secondary sources. Secondary sources include various research papers, news papers, professional journals, magazines, text books an d various websites. Primary data was collected with the help of personal interactions, telephonic interactions with the learned people.

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1

Definition of Quality (in Hindi)

13:49mins

2

Quality Circles - 7 Qc Tools (in Hindi)

10:07mins

3

TQM : Summary 1 (in Hindi)

10:08mins

4

TQM : Summary 2 (in Hindi)

13:03mins

5

TQM Principle 1 (in Hindi)

15:00mins

6

TQM Principle 2 (in Hindi)

14:41mins

7

TQM and Six Sigma 1 (in Hindi)

14:36mins

8

TQM and Six Sigma 2 (in Hindi)

11:40mins

9

TQM use (in Hindi)

10:48mins

10

EXPLANATION OF STATISTICAL PROCESS CONTROL (in Hindi)

15:00mins

11

THE ROLE OF DATA (in Hindi)

11:32mins

12

TOTAL QUALITY MANAGEMENT TODAY AND TOMORROW (in Hindi)

9:04mins

13

TOTAL QUALITY MANAGEMENT IMPLEMENTATION RECOMMENDATIONS (in Hindi)

9:28mins

14

TQM - CASE STUDIES FROM INDIAN ORGANISATIONS (in Hindi)

14:07mins

15

Quality As Infrastructure : Mukand & Quality As Systems : Modi Xerox (in Hindi)

14:04mins

16

Quality As Manufacturing : Ranbaxy & Quality As After Sales Service : Thermal (in Hindi)

10:20mins

17

Quality As Marketing, Quality As Service & Quality As HRD (in Hindi)

13:14mins

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