Quality As Marketing, Quality As Service & Quality As HRD (in Hindi)

Lesson 17 of 17 • 1 upvotes • 13:14mins

Abhinandan Kumar

For lean six sigma If you work in a field that requires precision (i.e. healthcare, manufacturing, engineering, etc.) then Lean Six Sigma may have more benefits to you due to the dependency on data gathering and monitoring any variation that occurs. This can be a very productive way to ensure the quality of your services and products. Through using DMAIC (Define, Measure, Analyze, Improve, Control) each change inducted into a process is carefully monitored. For Total Qwality management If your industry is more service-based or less precise, total quality management may work best for you in your situation. This means that you improve quality by having a purpose, erasing boundaries between divisions in the company, and ensure the training of every individual. Customer service might be an example where TQM is more appropriate than Lean Six Sigma.