Administrative Reforms Commission Reports Report 11: Promoting e-Governance Roman Saini
6 ARCII-11th Report Part 1
Course Structure Institutional Framework for Coordination and Sharing of Resources/Information Public-Private Partnership (PPP) 8. 1. 2. 3. 11th Report- Preface Outline of 11th Report Recommendations of 11th report 9. Building a Congenial E 2. 1. nvironment 10. Protecting Critical Information Identification of e-Governance Infrastructure Assets Projects and Prioritisation 3. Business Process Re-Engineering 4 arocess Re- Engineering 11. The Common St 12. 13. Mission Mode Projects(MMP) Legal Framework for e-Governance 4. Capacity Building and Creating Awareness 5. Developing Technological 14. Knowledge Management Solutions 6. Implementation 4. Conclusion . Monitoring and Evaluation
"So act as to treat humanity, whether in their own person or in that ofany other, in every case as an end withal, never as means only'" Immanual Kant
Promoting e-Governance The SMART Way Forward Preface- The citizens are ends in themselves, rather than as means to other ends. The colonial view of the Government used to be as a 'controller, and 'ruler'. It is now that of a coordinator and provider. Government is responsible for p citizens, just like an organization is responsible for managing a value chain that leads to output. roviding certain services to the Governments have discovered that information technology can make the provision of services to the citizen more efficient and transparent. It can also save costs and lead to a higher level of erficiency
/Therefore, e-governance is the best way to serve the purposes to make the governance transparent and to invite the citizen to participate in governance /However, e-Governance is in essence, the application of Information and rechnology to 'Simple, Moral, Accountable, Responsive and Transparent' (SMART) governance The advances in information and communications technologies and the internet provide opportunities to transform the relationship between governments and citizens and business in new ways that contribute to the attainment of good and e- governance. India, being the largest democracy in the world, has much to gain from e-Governance, especially when citizen participation in governance is one of the features of the fully evolved stage of e-government
ICT provide opportunities for people and business to involve themselves in the process ofg Hence citizens are participants in e-Governance and e-Governance comprises decisional processes and the use of ICT for wider participation of citizens in public affairs. The goals of e-Governance are: a. Better service delivery to citizens b. Ushering in transparency and accountability c. Empowering people through information d. Improved efficiency within Governments e. Improve interface with business and industry.
The types of services possible through e-Governance can be broadly classified into three categories (1) providing information (2) improving processing efficiency and (3) facilitating transactions Amongst these, providing information is the simplest and the degree of complexities increase as we move from information to transactions. But it is the second and the third category of services that provide maximum convenience to the citizens The four pillars of e-Government are People Process Technology Resources
The challenges in e-Governance have been described as centred around for key areas viz people, process, technology and resources. The key considerations in e-Governance are- e-Governance imperatives Process Si mplicity Efficiency Citizen Sustainability Cost- centricity effectiveness People Technology |Architecture Open Leadership Commitment Competency Change Security Vision Reliability Scalability Standards Resources Holistic Efficient Service- Sustained Adequate oriented
Therefore, e-Governance, can help transform governance in India to a transparent, responsive, citizen friendly and efficient regime that we can all be proud of. One of the terms of reference of the Second Administrative Reforms Commission pertains to promoting e-Governance and in particular, to the following aspects of this subject i. To reduce red-tape, delay and inconveniences through technology interventions including the use of modern tools, techniques and instruments of e-Governance. ii. Promote knowledge sharing to realize continuous improvement in the quality of governance.
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