Roman Saini is teaching live on Unacademy Plus
Administrative Reforms Commission Reports Report 11: Promoting e-Governance Roman Saini
6 ARCII-11th Report Part 3
Course Structure 8. Institutional Framework for 1. 11th Report- Preface 2. Outline of 11th Report 3. Recommendations of 11th report Coordination and Sharing of Resources/Information 9. Public-Private Partnership (PPP) 1. Building a Congenial E nvironment 10. Protecting Critical Information 2. Identification of e-Governance Infrastructure Assets Projects and Prioritisation 3. Business Process Re-Engineering 4 arocess Re- Engineering 11. The Common St 12. 13. Mission Mode Projects(MMP) Legal Framework for e-Governance 4. Capacity Building and Creating Awareness 5. Developing Technological 14. Knowledge Management Solutions 6. Implementation 7. Monitoring and Evaluation 4. Conclusion
6.Implementation All organizations should carry out a periodic independent evaluation of the information available on their websites from the citizens perspective and then redesign their websites on the basis of the feedback obtained. Each government organization should prepare a time-bound plan for providing of transactional information through their websites. To begin with, this could be done by updating the websites at regular intervals, while at the same time, re-engineering the back-end processes and putting them on computer networks. Ultimately, all the back-end processes should be computerized. Complex e-Governance projects should be planned and implemented like any major project having several parts / components for which Project Management capability should be developed in-house.
Implementation of e-Governance projects would involve a detailed 'project management' exercise which would consist of the following activities: i. Breaking up entire e-Governance projects into components/activities ii. Planning each activity in detail iii. Allocating resources, both human and financial iv. Commencement of activities as per the plan and continuous tracking V. Need-based mid-course correction While implementing transformational programmes like the National e-Government Programme (NeGP), it is essential to recognise of the importance of a structured approach to Change Management Strategies and Plan - the people side of transformation should be focused.
7 Monitoring and Evaluation . Monitoring of e-Governance projects should be done by the implementing organization during implementation in the manner in which project monitoring is done for large infrastructure projects. Even after the project has been implemented, constant monitoring_would be required to ensure that each component is functioning as per the design Evaluation of success or failure of e-Governance projects may be done by independent agencies on the basis of parameters fixed beforehand.
8.Institutional Framework for Coordination and Sharing of Resources/Information Institutional support to other departments and organizations in implementation of e-Governance projects should be provided by the Departments of Information(DIT) Technology at the Union and State Government levels. The DIT should focus on the following: 1. Conducting an e-preparedness audit for each organization 2. Enforcing standardizatiorn 3.Assisting in coordination when e-Governance projects transcend an organisation's functional domain 4. Carrying out evaluation of e-Governance projects 5. Acting as a repository of best practices and encouraging horizontal replication of successful projects 6. Helping in selection of technological solutions.
9.Public-Private Partnership (PPP) Several components of e-Governance projects lend themselves to the Public-Private Partnership (PPP) mode. In all such cases (PPP) should be the preferred mode. The private partner should be selected through a transparent process. The roles and responsibilities of government as well as the private partner should be clearly laid down in the initial stage itself, leaving no room for any ambiguity.