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Administrative Reforms Commission Reports Report 11: Promoting e-Governance Roman Saini
6 ARCII-11th Report Part 2
Course Structure 8. Institutional Framework for 1. 11th Report- Preface 2. Outline of 11th Report 3. Recommendations of 11th Coordination and Sharing oif Resources/Information Public-Private Partnership (PPP) Protecting Critical Information Infrastructure Assets 9. report 1. Building a Congenial 10. Environment Identification of e-Governance Projects and Prioritisation Business Process Re-Engineering Capacity Building and Creating Awareness 11. The Common Support Infrastructure 12. Mission Mode Projects(MMP) 13. Legal Framework for e-Governance 14. Knowledge Man 2. 3. 4. 5. Developing Technological 6. Implementation agement 4. Conclusion Solutions 7. Monitoring and Evaluation
Outline of the 11th Report This Report is divided into nine chapters: 1. 2. 3. 4. 5. 6. 7. 8. 9. Introduction e-Governance : Conceptual Framework e-Governance : International Scenario e-Governance : Initiatives in India Core Principles of e-Governance Implementing e-Governance Reforms National e-Governance Plan Legal Framework for e-Governance Knowledge Management
Recommendations made in 11th Report 1.Building a Congenial Environment It is required for successful implementation of e-Governance initiatives. This should be achieved by: Creating and displaying a will to change within the government Providing political support at the highest level Incentivising e-Governance and overcoming the resistance to change within government 1. 2. 3. 4. Creating awareness in the public with a view to generating a demand for change.
2. Identification of e-Governance Projects and Prioritisation Such initiatives may be categorized as follows: 1. Initiatives which would provide timely and useful information to the citizens. Initiatives which would not require the creation of a database for providing useful services to the citizens. This may include initiatives where database may be created prospectively without waiting for the updation of historical data. 2. Initiatives which allow for making elementary online transactions including payment for services. Initiatives which require verification of information/data submitted online. Initiatives which require creation and integration of complex databases. 3. 4. 5. Instead of implementing all such initiatives at one go, these should be implemented after prioritizing them on the basis of ease of implementation
3.Business Process Re-engineerin Governmental forms, processes and structures should be re-designed to make them adaptable to e-Governance, backed by procedural, institutional and legal changes. For every function a government organisation performs and every service or information it is required to provide, there should be a step-by-step analysis of each process to ensure its rationality and simplicity. After identifying steps which are redundant or which require simplification, and which are adaptable to e-Governance, the provisions of the law, rules, regulations, instructions, codes, manuals etc. which form their basis should also be identified.
4.Capacity Building and Creating Awareness Capacity building efforts must attend to both the organizational capacity building as also the professional and skills upgradation of individuals associated with the implementation of e-Governance projects .A network of training institutions needs to be created in the States with the Administrative Training Institutes (ATI) at the apex. The Administrative Training Institutes in various States should take up capacity building programmes in e-Governance, by establishing strong e-Governance wings. Lessons learnt from previous successful e-Governance initiatives should be incorporated in training programmes.
5.Developing Technological Solutions architecture There is a need to develop a national e-Governance 'enterprise architecture' as been done in some countrien framework as has been done in some countries. and Promote the use of 'enterprise architecture' in the successful implementation of e-Governance initiatives. This would require building capacity of top level managers in all government organizations.