National e-Governance Service Delivery Assessment

Why in News?

Union Minister Science and Technology will release the second edition of the National e-Governance Service Delivery Assessment 2021.

About

• The Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, Public Grievances & Pensions constituted the National e-Governance Service Delivery Assessment (NeSDA) in 2019

• It was constituted as part of its mandate to boost the e-government endeavours and drive digital government excellence.

• NeSDA is a biennial study (once in two years)

• NeSDA assesses States, Union Territories (UTs), and focuses on Central Ministries on the effectiveness of e-Governance service delivery

• NeSDA helps the respective governments to improve their delivery of citizen centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate

• The second edition of the NeSDA study was started in January 2021

• NeSDA 2021 covers services across seven sectors namely Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors