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Introduction
ITES is widely known as web-enabled services or remote services and its primary function is to enhance the efficiency of the information and technology (IT) department. There are numerous operations that are required to be undergone within the IT department of an organisation and at times it is difficult to perform all the operations appropriately. ITES helps to maintain a certain standard on all the operations and helps in enhancing the quality of performances in any organisation.
Full form of ITES
The full form of ITES is Information Technology Enabled Services and there are a massive range of processes and different kinds of approaches within it that help in making the activities of the IT department better.
Purpose of ITES
The sole purpose of ITES is to help organisations in as many ways as possible so that organisations can enhance their versatility and explore new areas to grow the business and their conditions. The objective of ITES is to deliver essential support to all those departments that need services from IT departments such as logistics, supply chains, human resources, etc. It simply enhances the efficiency of the functions and makes the outcome much better than expected. There are a number of services that it provides such as electronic publishing, medical transactions, e-CRM, data mining, and data editing, and so on. The most significant ITES services include Legal Process Outsourcing (LPO), Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Logistics Management, Back office operations, Game Process Outsourcing (GPO), call centres, etc.
Opportunities offered by ITES
It has been mentioned in the earlier point that there are numerous kinds of services that ITES is capable of providing. Its implication helps companies to grow to the next level from where they are. It helps in making the operations better and performances up to the mark. Companies get a golden opportunity to expand their businesses and explore further corporate objectives with the help of ITES as it helps in adding versatility through BPO services. It does not only add versatility but enhances it by helping organisations to add on more methods, procedures, assignments, events, etc. in their jobs. This way the rate of the business and the rate of the value of specific businesses improve as well. It delivers significant support to the supply chain management department by using chain partners that are advantageous and high in efficiency. It outsources the processes of a company that enhances quality of individual duties and programs. Moreover, the opportunity that ITES primarily offers is that it helps in adding value to an organisation and to all the operations it undertakes within the services linked to the IT department.
Challenges connected to ITES
The opportunities are endless and vast, however; it consists of a number of significant challenges such as,
- An organisation needs to do a massive capital investment to incorporate these services within its workplace. It puts much pressure, especially on the small and medium companies as they possess limited funding for attaining specific activities.
- It keeps on welcoming numerous business opportunities which can lead to dilemmas or confusion. It becomes hard to make any kind of decision properly and at times it is hard to choose specific options because of the number of options.
- No one possesses training on these services and there are no certified authentic resources, therefore; the utility can become limited in case understanding is absent regarding its functions.
- This is an advanced thing and it cannot help with leading one towards the path of start-ups as the things are complicated to be understood and implicated.
- Maintenance cost is another thing to be added to the list of challenges as that is pressure companies need to experience in a long term.
- There are high security and privacy-related risks present in these processes and approaches.
Future of ITES
Organisations functioning under any industry will be able to explore too many latest business opportunities with the help of these processes and approaches. Smaller organisations can make significant developments that will help them in gaining a better social and economic state within the specific marketplaces. The quality of the delivered services will be better which will help in improving profit margins. Technological development is rapid in the entire world and that is why the future of ITES is bright in any country. Companies will use it to improve their efficiency, profitability, and productivity.
Conclusion
The entire study is based on ITES and its significance in the IT department of any organisation irrespective of the functional industry. This is an evolution in the world of technology and the way technology is grabbing the entire world that is influencing its power to the next level. Organisations use these services to ensure that their IT departments are adequately functional. The data delivered through this discussion will help in understanding the opportunities it brings along with the challenges. There is also a part regarding its future vision which will help in exploring further objectives in relation to this.
