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CA Foundation Exam June 2023 » CA Foundation Study Material » Business Correspondence » Writing Effective Mails
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Writing Effective Mails

This article consists of everything related to writing effective emails like what is effective mail writing, the tips for writing an effective mail, and why it is important to write an effective mail.

Table of Content
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Emails have now become one of the effective ways of communication. Mostly it is used for official communication in areas like a company or educational institutes, in healthcare department as well as one-on-one or in an enormous gathering. A great many people view email as a valuable method of communication with people in little gatherings of companions or partners. It empowers clients to effectively send and get records, pictures, joins, and different documents. Moreover, it furnishes clients with the adaptability of speaking with others on their flexible timings.

What is effective mail?

Nowadays, we heavily rely on emails for communication purposes. But some mails are way too long, and some have inappropriate information, some are formal, and the others are informal. Emails have become a source of communication that should be precise and clear. Effective mails share information that is crisp and clear, thereby saving the time of the reader as well as the recipient. For example, the mail is delivered, read by the reader, and then he responds to the mail.

Tips for writing an effective mail

Brushing up our email writing skills can also help us to boost our confidence. To write an effective mail, one needs to follow and apply some simple strategies to the writing. Some of the helpful tips are:

  • Subject line

The subject line acts as a headline for your mail. While composing an email, it’s vital to compose a well-informed headline. As soon as the reader sees the headline, he should be clear about what your mail is about. For instance, if your mail is about the meeting or date and time then the subject line for mail should be the date itself eg. Meeting on Monday, May 3.

  •  An appropriate greeting

Avoid starting your mail by directly diving into request or with the body itself, instead of opening with an appropriate greeting or salutation.

This can help make a professional impression. Be certain to utilize the proper degree of formality.

For a formal one, it’s by and large best to utilize Mr., Ms, or miss, accompanied by the individual’s last name. (avoid writing ‘Mrs.’ Because you don’t know whether the woman is married or not, it can be offensive).

For an informal one, one could just simply use the individual’s first name followed by a comma or can add dear or hello before the name.

  • Organise your message

Never hurry with your message. To start with, settle on the reason for your email and what result you anticipate from your communication. Then, at that point, think with regards to your message’s viewers and what he/she/they might require for your message to have the planned outcome. Before starting with your message, try to organize your thoughts and get clarity of the message you want to convey.

  • Tone of your message

At the point when you are communicating through email, your words are not upheld by signals, voice expressions, or different prompts, so it may appear more straightforward for somebody to have misread your tone. For instance, mockery and jokes are regularly misjudged in messages and may offend the viewers.

  • Proofreading

Before you mail your message, make sure you check for grammatical errors, spelling mistakes, and punctuations. Your email describes your professional image.

  • Message should be crisp and clear

We invest a great deal of energy in understanding messages. And as a result of this, many individuals essentially check messages to get the gist of a message and then move on to the next. Messages should be clear and compact. Try to keep your sentences short and to the point. The body of the email ought to be immediate and enlightening, and it ought to contain all appropriate data.

  • End with a simple closing

Once you are done with the body of your mail, try to end it with a simple closing that is straightforward and not too fancy and detailed. A simple sincere, best/warm regards, Thank you, etc., can be a safe and good way of closing.

 Importance of writing an effective mail

It is undeniable that email plays a significant role in today’s corporate correspondence. Email communication has become one of the most important commercial interchanges. A vast number of messages are sent from organisations to clients on a regular basis, from representatives to their bosses and from one colleague to the next. It’s critical to get the specific situation and message of your emails correct. How you form your email through words, tone, and design can change how the beneficiary understands and processes your message. Therefore it is essential to develop your effective email skills because:

Ø when the subject and content of your messages don’t match, odds are your messages may be discarded or neglected.

Ø Emails that are poorly composed can establish a terrible first impression.

Ø Some emails that are ineffective can create doubts, errors, indecision, confusion, and postponements on projects.

Ø At the point when messages aren’t really successful, you might wind up with no medium to explain your need, and that automatically implies more messages to be composed to pursue the institution.

Formal mail

A formal email is sent to both employees and customers of the company, as well as business partners and suppliers. As a result, the tone and language needs to be formal, with a clear goal and concise content. Contractions can be used in place of full sentences.

How to write a formal email

From: The e-mail address of the sender

To: E-mail address of recipient

Cc: The same email is sent to additional recipients with their e-mail addresses visible to the entire group (Cc means carbon copy).

BCC: The names and email IDs of the Bcc recipients are hidden from the mail recipient, but the Bcc recipients can see the mail recipient’s ID.

Subject: An e-subject mail’s line or purpose

Salutation: A salutation like “Dear Miss Priya” should be used at the beginning of the email. Addressing the recipient by name is always a good idea.

Main Body: contains the bulk of the message’s content.

  1. a) The first paragraph should introduce the main idea or purpose of the email; 
  2. b) the body of the email should provide relevant information.

Closing: Be sure to end with an actionable recommendation or suggestion: 

1) Recommendations for resolving this issue; 2) Recommendations for allocating responsibility for this problem to selected individuals.

Attachments: Send a list of all the necessary documents along with the attachments.

Adding ‘Please find attached.’ to the beginning of a list of documents lets the recipient know that there are attachments.

Signature Line: Includes the sender’s signature, name and position. The recipient will appreciate it if you include their email address and phone number.

Example of formal email

Priya Jain, Project Manager, has resigned from his position. The resignation email can be found below. The email is addressed to his immediate boss, Mr. Ravi Sharma as well as to the other members of his team, advising them of the transfer of the already underway project.

To: Mr. Ravi Sharma

CC/BCC: Mr. Shashikant kumar, Mr. Sema Nagpal

Subject: Handover of ABC Project

Dear Mr. Sharma

For your information, I would like to inform you that I will be terminating my employment with this organisation on June 5, 2017. I’m writing to inform you that the project ABC is 70% completed and an additional effort on our part will be required in the following one month to bring it to a successful conclusion. I’d like to give over the project information to you now that I’m in my final week of my notice period so that you may move forward with the project as planned.

I have forwarded the appropriate information to the client, alerting them of the change in the primary point of contact. It is expected that they will communicate with you directly starting on the 2nd of June, 2017. As a result, I’m providing the project files as an attachment to the email.

Should you require any clarification on the project, please do not hesitate to get in touch with me.

Thanks and Regards! 

Priya Jain

Project Manager

Conclusion

Composing an email sincerely appears to be sufficiently simple – type up your subject, work out the substance, and snap send. There’s a lot more that goes into composing a message than you can comprehend. It’s vital to get the specific situation and message of your mails right so that there is no issue of miscommunication. How you form your email through words, tone, and design can change how the beneficiary appreciates and process your message. Effective mail writing can be challenging at times and gets confusing. That’s why it is essential to follow the tips and apply them into writing an effective mail.

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