Emotional Intelligence

What is Emotional Intelligence?

A business-oriented emotional intelligence approach is used practically to understand interpersonal and intrapersonal intelligence that helps individuals and even teams understand the way people behave, what they do, and even maximise their involvement with and performance. On the other hand, it is an outstanding advance in understanding how the management of critical emotions and behaviours is closely related to the success of both the leaders and teams. Business emotional intelligence specifically utilises intrapersonal and interpersonal intelligence to focus on basic emotions. It further underlines different behavioural traits predicting occupational performance accordingly. The main factor in business emotional intelligence is self-awareness and awareness of others. It explains the capability of people in managing their emotions and behaviours at work. It also describes the factors that affect its potential and overall performance. 

The straightforward approach regarding business emotional intelligence and its involving and accessible business language create an ideal for leaders and teams to quickly understand how critical emotions and behaviours affect their success and others. 

A business emotional intelligence covers the five most effective dynamic behavioural clusters that focus on the emotional conduct and behaviours that predict success to combine with an individual’s awareness. However, the concept of emotional quotient became popular in the year 1995, by a journalist Daniel Goldman. According to Goldman, emotional intelligence in the workplace contains the following elements:

• Self-awareness

In emotional intelligence definition, the message of self-awareness refers to an individual understanding their strengths, weaknesses, moods and emotions. After that, a self-aware person understands how the same thing impacts others. 

• Self-regulation

 A person who can potentially be self-regulated is the one who thinks before taking any action. This kind of person is not controlled by their emotions but by impulses.

• Internal motivation

People with a high emotional quotient are considered self-starters and pursue their professional and personal objectives related to their development. They are not motivated by money. 

• Empathy

A person with compassion can flexibly identify and even understand the emotion in another person. On the other hand, empathy is more than sympathy for others. The apathetic person quickly realises what is going through the others and promptly shows their kindness. 

• People skills

Eventually, a person with high emotional intelligence has developed their people skills. People skills are good at networking and even establishing a new relationships. Instead, an individual with great people skills creates a potential non-competitive association based on mutual loyalty and respect. 

Why is emotional intelligence critical in business?

A workplace with a low quality of emotional intelligence has more difficulties in the employees working together in a team. Instead, individuals can be passive and even capable enough to approach their daily interactions. But for a group, intense emotion and intelligence are essential. In addition, the companies and employers prioritise dynamic intelligence quality to foster a secure environment in the workplace to make a close association to solve problems. Without a potential emotional intelligence, the workplace refers to the inability to accept criticism. Instead, take on ownership to keep a level high when under pressure.

Benefits: 

Following are the benefits that foster a high emotional intelligence in the office. 

• Improves leadership

 The responsibility of a manager lies in monitoring their direct reports. On the other hand, a leader establishes loyalty with individuals. A leader further motivates the organisation to achieve any goal. For businesses to succeed, companies need potential leadership that can save them in critical situations and even empathise with the rest of the people within the team.

• Encourages collaboration and teamwork

An organisation with emotional intelligence establishes an intimate environment where its employees know they are all equal and respected in the same way. They are not even afraid to fail in front of their higher authorities. A level of trust within an organisation drives strong collaboration and teamwork. It is a healthy step in developing the overall productivity and the rate of success. 

• Assists in conflict management

 In the end, the individuals equipped with a high emotional intelligence quality are considered better capable of accepting criticism. They can also keep themselves cool in every situation within the workplace conflict. 

 Conclusion: 

Emotional intelligence underlines different behavioural traits predicting occupational performance accordingly. The main factor in business emotional intelligence is self-awareness and awareness of others. It explains the capability of people in managing their emotions and behaviours at work.