Refund Policy – Subscriptions to Unacademy Offline UG Centres

For Refund Policy for Subscriptions purchased till 04.11.2025 - Click Here

For Refund Policy for Subscriptions purchased till 04.12.2024 - Click Here

This Refund Policy (“Policy”) is applicable for any subscriptions (greater than or equal to 12 months) purchased for the goal/category Unacademy UG Offline Centres (“Subscription”) managed by Sorting Hat Solutions Private Limited (“Company”) by paying a subscription fee (“Subscription Fee”) on www.unacademy.com and/or the Unacademy Mobile Application (“Platform”) made available by M/s Sorting Hat Technologies Private Limited (“Unacademy”) or at the Unacademy Centres.

This Policy shall govern the terms and conditions towards the refund of the tuition fee component of the Subscription Fee (“Tuition Fee”) paid by a user or learner who has purchased a Subscription (“Subscriber”). It is clarified that only the Tuition Fee is refundable, in the manner set out below, under this Policy, and all other components making up the Subscription Fee are non-refundable. Please note that there shall be no refunds applicable towards any payment that is paid by an individual towards purchasing any SKU/offering which does not have a Tuition Fee component.

This Policy should be read along with the Terms and Conditions and Privacy Policy, and any other policies made available on the Platform or at the time of securing a subscription (“Platform Terms”). Any term not specifically defined herein shall have the meaning ascribed to it in the Platform Terms.

In the event the Subscription does not meet the expectation and/or requirements of a Subscriber due to any circumstances, or limitations from the Company’s side, the Subscriber may request a refund of the Tuition Fee by writing to the Company (“Refund Request”) and provided such a Refund Request falls within the “Refund Window(s)” given below, and the same is accepted by the Company, the Tuition Fee shall be refunded to the Subscriber in the manner set out herein, subject to any deductions as may be applicable as per the terms and conditions set out in this Policy.

Refund Windows

If the Subscriber has purchased a Subscription for any batch and raises a Refund Request during the Refund Windows provided below, the Company shall refund:

• 80% of the Tuition Fee paid if the Refund Request is raised within 7 days of commencement of the batch.
• 65% of the Tuition Fee paid if the Refund Request is raised within 30 days of commencement of the batch.
• 0% of the Tuition Fee paid if the Refund Request is raised after 30 days of commencement of the batch.

It is clarified that Refund Window shall only be applicable in the first 30 days of commencement of the batch in the first year of Subscription only, where the Subscriber has purchased a multi-year Subscription.

Notwithstanding anything contained herein, there shall be no refunds initiated for Subscription Fee paid through any third-party loan financers. However, the Subscriber shall be permitted to request for the foreclosure of the loan if they are within the Refund Window. The request for foreclosure may be raised with the Company along with the Refund Request.

The Company shall not be liable to provide any refunds of Tuition Fee, for any reason including lack of usage, dissatisfaction with the batch / educators/change in educators, for any Refund Request which is received by the Company after the expiry of the Refund Window.

While the Company shall refund the Tuition Fee, subject to the terms of this Policy please note that there may be deductions towards payment gateway charges, interest and taxes, or any other charges borne by the Company as applicable.

Steps to raise a refund request

1. Refund Request to be submitted over email with relevant reasons and documents to the respective Academic Operations/Counsellor/ Centre Head through the registered Email ID of the Subscriber through which the admission was taken. The Refund Request must contain Subscription details as well as provide bank account details to process the refund payment.
Note: A hand-written refund request won’t be considered.
2. If the refund is applicable as per this Policy, the amount will be transferred into the Subscriber’s account within 30-45 working days. 
3. Documents required:
   • Copy of the fee receipt
   • Copy of the front page of the passbook / cancelled cheque (Account Holder name, Account number & IFSC code is mandatory and should be clearly visible)
   • Any other documents as may be communicated by Unacademy.

Please Note

• No refund on the payment made against any services/SKUs offered which does not contain Tuition Fees, including but not limited to Seat Reservation Fee SKU, Test series SKUs, Crash Courses SKU, Core Plus Upgrade SKU, Study Material & Learner Kit SKU, Transfer Fee SKU, DLP , Sure Success Program, Rankers Pro, Fast track SKUs.
• No refund on Registration Fee, Infrastructure and Technology Fee, Study Material and Learner Kit Fee or any other component forming part of the Subscription Fee apart from Tuition Fee, subject to this Policy.
• Scholarship & Discounts - Refund will not be applicable on Tuition Fees component of Subscriptions in cases where scholarships and/or discounts have been applied on the price of the Subscription making the final Subscription Fee paid by the Subscriber, less than the sum of the Registration Fee, Infrastructure and Technology Fee, Study Material and Learner Kit Fee components of the Subscription Fees.
• Installments - Refund will not be applicable on Tuition Fees component of Subscriptions in cases where the installment amounts paid of the Subscription Fee is less than the sum of the Registration Fee, Infrastructure and Technology Fee, Study Material and Learner Kit Fee components of the Subscription Fees. Other cases will be governed by this Policy.
• In cases where Subscribers have purchased Offline Center Subscription (for a duration more than or equal to 12 months) through Unacademy’s Loan/NBFC partners, we will foreclose the loan if it meets the criteria of the Refund Policy i.e., if the refund request is raised within 30 days of batch commencement. In such cases, there won’t be any refund to the Subscriber. 

Whilst every effort is made to provide an excellent learning experience, the Company reserves the right to withdraw or cancel the refund in any event where we have identified a fraudulent activity attributable to the Subscriber requesting such refund and cancellation, including without limitation violation of Platform Terms and/or applicable laws.