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Citizen's Charters Siva Prasad
Contents . Introduction .Evolution . Features . Significance . Reasons for Failure Reforms . Peoples' Charter & Precariat Charter . Questions
Reasons for Failure The term Citizen's Charter has become a misnomer because in every govt dept it is prepared by bureaucracy without involving stakeholders. * Since it's a voluntary commitment to implement Citizen's Charter, these are never taken seriouslv, Absence of awareness among citizens esp. in rural areas about Citizen's Charter. . Citizen's Charter doesn't define services & standards in an obiective & quantifiable term so that performance can be evaluated.
. As described by 2nd ARC, Citizen's Charter are nothing but "pious Statements with noble intentions having no practical significance" Performance of bureaucracy in implementation of Citizen's Charter has no impact on their career advancement. There is no motivation for bureaucracy to implement it Most of the Citizen's Charters are in English language which becomes difficult for people from rural areas to understand it. . Recommendations of Social Audit Committees which help in preparing Citizen's Charters are only advisory in nature & not taken seriously . High levels of corruption in implementation as there is no accountability & improper grievance redressal mechanism
Failure to protect whistleblowers. Those members of CSO & SAC who makes corruption in implementation public are routinely killed by contractors Colonial attitude of bureaucracy due to which it has failed to understand the importance of Citizen's Charter in empowering of citizens. All this has ultimately led to failure of development administration.
Reforms .Making consultation with citizens mandatory SAC be given proper training so that Citizen's Charter can be formulated effectively by them . Real time updation of info on the govt websites esp. regarding allocation of finances, . Citizen's Charter can be formulated in vernacular languages. . Citizen's Charter should clearly specify outlays, time & output. Quality of services should be defined in objective terms. These should be defined on the basis of global standards.
Civil Services Code be amended to include effective implementation of Citizen's Charter as one of the parameters upon which their career advancement would depend Proper accountability & Grievance Redressal Mechanism .Citizen's Charter should come under purview of Lokpal Proper implementation of Whistleblowers (Protection) Act. Citizen's Charter should be further expanded into People's Charter or Precariat Charter. .
Peoples' Charter & Precariat Charter * In development administration, govt implements various developmental & welfare schemes for socially & economically backward sections of the society e.g., govt provides food, education, health, etc to these sections. . But the problem is govt is not accountable in providing quality * Peoples' Charter can help these sections make govt accountable iin . In recent times, Precariat Charter has become an imp instrument Services ensuring quality service delivery mechanism to ensure participation & accountability
. Because of LPG, govt. & private sector are keen on exploiting the natural resources of the country to ensure rapid growth & development, . It has created a strange situation wherein the govt. compromises the interest of poor sections of the society in the name of their own development, . .g., people from tribal areas & rural areas whose sole livelihood is the land on which they have been residing for 100s of years are facing acquisition of land by the govt in the name of utilizing resources without providing them alternative source of livelihood Precariat Charters are an instrument to address these imbalances.
As part of Precariat Charter govt will ensure participation of stakeholders (farmers & tribals in this case) before taking any decision . . It will provide safety & security to their lives by ensuring that development is more equitable & inclusive.