The Indian government encourages the many initiatives of E-governance. It sponsors many projects for E-governance, taking many policy initiatives to promote E-governance and develop the basic infrastructure for service delivery. Eg. e seva, E-court, E-district, E-office, Common service centres, state and national Service Delivery Gateway, etc.
E-seva service enables the stakeholder to access the service online or through a computer. The government set up this project to deliver some necessary services such as basic government service eg. Caste certificate, Financial services such as deposition of revenue fee, license renewal fee, Bill payment such as water bill, electricity bill, etc, e-learning services, etc. E seva portal ensures the time-bound delivery of service and transparency. This project gives the entrepreneurial attitude to the young generation to set up their own business to deliver government service: eg. E-Mitra portal, Rajasthan.
This project is based on the utilization of Information and communication technology to implement the national policy and action plan of ICT in The Indian judiciary (2005). This project is recommended by the committee set up by the Supreme Court of India. It suggests the transformation of the Indian judicial system into ICT-enabled E-courts for the faster delivery of service, affordable and cost-effective implementation of service. In the first phase of this project, the district and subordinate court computerized under this project by March 2014. The government allotted adequate funds to set up basic infrastructure for the implementation of this project. The main objective of this project is transparent and quick delivery of service to lawyers, litigants, and stakeholders. This project will enhance the capacity of available human resources and best utilization of time money to improve the service delivery. The second phase involved enabling 8000 courts into e-court, connecting the courts to the National Judicial Data Grid (Through WAN), creating and improving the court management system by utilizing the electronic infrastructure. Ensuring to improve the performance in courts and providing the essential infrastructure for e-filing, e- fee payment, e-kiosk, and setup of apps. The main advantage of this project is providing faster legal service, affordable and transparent service, and making the courts more user-friendly.
It is a portal of district government that enables citizens to access the various types of government services at the level of district administration. It provides the end-to-end integrated solution to the stakeholders by providing multiple services at one click. This portal is used to access the many district administration services such as online production of various certificates, paying of the license fee, application for citizenship, etc. This portal also links databases of various government departments to integrate the service delivery system. Data provided by the stakeholder are stored permanently in this database and can be used to retrieve the information for further delivery of service. It also ensures the reducing the burden on the government to reduce the duplication of work at every level of government. The ultimate goal of this project is to maximize the base, enhance efficiency, and improve quality of service and hassle-free and time-bound delivery of servicer.
It is the core mission of the government of India under the project of National e-governance to enable the government offices to deliver the service via E-office without the involvement of the physical appearance of stakeholders. It involved the improvement of the office to reduce the physical file operating system in offices to convert them into e-file to improve the efficiency of the system, time-saving mechanism, and improvement in consistency, increase accountability of officers and transparency. It also assures the utilization of available human resources at its best stake with improving administration.
E-governance initiatives taken in India are as follows:
The vision of e-Kranti also called ‘Delivery of Services’ is modifying e-Governance for Transforming Governance and its mission is “To ensure a government-wide transformation by delivering Government services electronically to the citizens through unified and compatible systems via multiple modes while making sure of efficiency, transparency, and reliability of such services at cheaper costs.
The main objectives of e-Kranti are to:
E-governance is the best solution to the slow delivery of services by increasing the efficacy of government offices. It also provides the time-bound delivery of service, transparency in work, cost-effective delivery of service for both government and citizens. E-governance is the key to improvement in the delivery of services with the accountability of officers. The utilization of available resources is, at best, the critical component of e-governance. The Government of India has already taken many mission mode projects to convert government offices into e-offices for faster service delivery.
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