The “e” in e-Governance stands for ‘electronic’. By making the use of information and

communication technology (ICT), e-Governance (Electronic Governance) aims at delivering government services, ensuring the interchange of information, communication transactions,

and assimilating various stand-alone services between government-to-business (G2B), government-to-customer (G2C) and government-to-government (G2G).

Key aspects in e-Governance are:

Requirement for E-Governance: 

• Seamless exchange of information.

• Swift and efficient public services delivery.

• Remodelling internal efficiency.

• Cost reduction/ revenue growth.

• Administrative processes revamping with an aim of betterment; and

• Ensuring improvement in quality of services.

Governments should take the lead in facilitating the development and implementation of intelligible ICT content and accessible e-services. Additionally, they should support the creation of a suitable and inclusive environment for e-government through the establishment of legal frameworks, strategic plans, and government assurances.