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Citizens' Charter
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This lesson covers: Citizens' Charter.

Roman Saini is teaching live on Unacademy Plus

Roman Saini
Part of a great founding team at Unacademy with Gaurav, Hemesh. Movies, Guitar, Books, Teaching.

U
Unacademy user
sir ji science se related question bhi aate h uske liye kya kre sir ji book padnne ka to time h nhi abh ?
Ram Kumar
a year ago
Lucent GK ka science portion padh lijiye.
Ashok Paswan
a year ago
ok sir ji thank
Ashok Paswan
a year ago
test series kha se millega bpsc , aap jante hi honge sir ji question practice or time duration m test dena kitna important h , so please guided me regarding test seres
Ram Kumar
a year ago
voice issue Abhi bhi as Raha hai. current affairs ke lesson me ?
Ashok Paswan
a year ago
nhi sir ji now it ok thank you sir ji
  1. Good Governance Lesson-2 Presented By ROMAN SAINI


  2. IN THIS LESSON Good Governance Citizens' Charters Citizens' Participation in Administration


  3. Good Governance Some of the necessary pre-conditions for Good Governance are: Citizens' Charters Citizens' Participation in Administration Decentralisation and Delegation Grievance Redressal Mechanism . . . . Consumer Protection Special Institutional Mechanisms Process Simplification


  4. Good Governance Citizens' Charter The Citizens' Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. . .A Citizens' Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens' charter has several essential components to make it meaningful; the first being the Vision and Mission Statement of the organization. This gives the outcomes desired and the broad strategy to achieve these goals and outcomes. This also makes the users aware of the intent of their service provider and helps in holding the organization accountable.


  5. Good Governance Secondly, in its Citizens' Charter, the organization must state clearly what subjects it deals with and the service areas it broadly covers. This helps the users to understand the type of services they can expect from a particular service provider. These commitments/promises constitute the heart of a citizens' charter. . Even though these promises are not enforceable in a court of law, each organization should ensure that the promises made are kept and, in case of default, a suitable compensatory/remedial mechanism should be provided Thirdly, the Citizens' Charter should also stipulate the responsibilities of the citizens in the context of the charter.


  6. Good Governance Peoples' Participation in Governance Active citizens' participation can contribute to good governance in the following ways: .It enables citizens to demand accountability and helps to make government more responsive, efficient and effective It helps to make government programmes and services more effective and sustainable. It enables the poor and marginalized to influence public policy and service delivery to improve their lives . It helps to promote healthy, grassroots democracy


  7. Good Governance .Citizens' participation in governance is a bilateral engagement wherein it is essential both for government agencies as well as the citizens to be fully involved in order for such participation to lead to improved outcomes such as better service delivery, change in public policy, redressal of grievances etc. The pattern of such participation has been described as a ladder with different types of engagements that represent different degrees or intensity of participation. . .A more intensive form of participation would lead to creation of institutionalized mechanisms for engagement such as citizens' active involvement in planning, budgeting and monitoring of programmes through membership in Audit and Budget Committees etc.


  8. Good Governance Citizens Seeking Information Access to information is a fundamental prerequisite for ensuring citizens' participation in governance. Making information available (on procedures, prices, application forms, officers to be contacted for grievance redressal etc) is the first step in any strategy to empower citizens for their interaction with government The Right to Information Act in India has in essence already laid down the groundwork for ensuring this prerequisite for citizens' participation in governance but it is only by greater citizens' awareness of their rights under this Act that its vision of transparency can be realized.


  9. Good Governance Citizens Giving Suggestions Listening to the voice of citizens not just during periodic elections but on an ongoing basis is the starting point of participation of citizens in governance. .Such listening could be done through public hearings, surveys, referenda etc. where citizens can give their suggestions with regard to their problems as well as the possible solutions. .Citizens are in the best position to articulate their needs and suggest the appropriate solutions which is why there is often need to complement local knowledge and skills with governmental expertise Such participation can lead to proactive engagement with the policy making process thus creating entry points for further participation and mobilization of citizens to enter the arena of governance


  10. Good Governance Citizens Demanding Better Services The objective of citizens' participation is to ensure that government organizations work for the constituencies which they are meant to serve. . .For this to happen, government servants should be accountable not only to their superiors but also to citizens. It is only when this is realised by government agencies that citizens can voice their grievances with assurance that due attention is given to them The efficiency of a government organization is best judged by its responsiveness to complaints/demands from its clients .


  11. Good Governance Active Citizens' Participation in Administration / Decision-making Giving citizens ongoing access to the decision-making process, beyond periodic consultations is a more mature and intensive form of citizens' participation in governance which can help them negotiate with government for better policy, better plans, better projects etc. At this stage, the citizens no longer merely voice their grievances with government, but it involves government actually working with citizens. Enabling Women's Participation Encouraging full participation of women as a part of citizen centric administration and obtaining their feedback will ensure that their suggestions and perspectives based on ground realities are adequately reflected in various policies and programmes including in grievance redressal and other mechanisms