Roman Saini is teaching live on Unacademy Plus
Good Governance Lesson-3 Presented By ROMAN SAINI
IN THIS LESSON Good Governance Decentralisation and Delegation Grievance Redressal Mechanism
Good Governance Decentralisation and Delegation Decentralization is the process of transferring decision making power closer to the people. . It includes political decentralization, fiscal decentralization and administrative decentralization. This could be achieved by deregulating and privatizing those activities that could be carried out by the private sector or even by citizens' groups. . Delegation is primarily about entrusting one's authority to others. This means that persons to whom authority has been delegated can take decisions and act independently. . They also assume responsibility for their actions. At the same time, the person delegating authority continues to be accountable for the actions of those to whom authority has been delegated.
Good Governance Benefits of Delegation .It enables decision making at the most appropriate level, changes the work culture, improves job satisfaction, motivation and morale of employees. Further, it satisfies the employee's need for recognition, responsibility and autonomy. Delegation is the Administrator's key for efficiency, and benefits all .Saves time - it leads to quicker decision making. Develops peoplee Grooms and motivates a successor. Provides more time to superiors for constructive review, or deliberation in the interests of progress. Saves hours of unnecessary work Increases productivity. Provides invaluable training to associates and employees. Provides an enriched level of satisfaction as well as greater sense of worth.
Good Governance Barriers to Effective Delegation Reluctance by the superior to delegate: .Because he believes that he can do the task better. .Lacks trust in others. Feels that subordinates will get credit which he deserves. Finds it difficult to monitor and supervise Reluctance by the subordinates to accept delegation: .Because they find it easier to ask, than to take their own initiative. .Want to avoid possible criticism from supervisors. . Fear of making mistakes. . Lack of self-confidence to take responsibility for their work
Good Governance Facilitators of Delegation Delegation is facilitated when there is: 1. Transparency - subordinates are provided with the required information 2. Open communication. 3. Subordinates are made to feel important. 4. Authority is equated with responsibility. 5. Acceptance of responsibility and good performance is rewarded. 6. A culture of trust and risk-taking is developed. 7. Constructive feedback is given. 8. Standards to measure and evaluate performance are prescribed in advance.
Good Governance Grievance Redressal Mechanism "Grievance, is an expression of dissatisfaction made to an organization related to its products, services and/or process(es), where a response or resolution is explicitly or implicitly expected. 'A grievance is thus any sort of dissatisfaction, which needs to be redressed. It can be real or imaginary, legitimate or ridiculous, rated or unvoiced, written or oral; it must however, find expression in some form or the other. Grievance Redressal Mechanisms in India Government of India, State Governments as well as various organizations under them have set up grievance redressal mechanisms to look into the complaints of citizens. Besides, there are other institutional mechanisms like the CVC, and the Lokayuktas which have the mandate to look into the complaints of corruption and abuse of office by public servants. .
Good Governance Many organizations, for example, the Reserve Bank of India, have set up Ombudsman to look into grievances. Institutions such the National and State Human Rights Commissions, National and State Women's Commissions, the National Commission for Scheduled Castes, and the National Commission for Scheduled Tribes also look into the complaints from the public in their prescribed areas Thus, the grievance redressal mechanism is an integral part of any governance system. Today, with increased awareness levels, the aspirations of citizens have gone up as also the demand for prompt and effective resolution of their grievances. The basic principle of a grievance redressal system is that if the promised level of service delivery is not achieved or if a right of a citizen is not honoured then the citizen should be able to take recourse to a mechanism to have the grievance redressed.
Good Governance Structure of Grievance Redressal Machinery at the National Level Grievances from the public are received at various points in different Ministries/ Departments in the Government of India. .Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievances & Pensions and Directorate of Public Grievances, Cabinet Secretariat are primarily two designated nodal agencies in the Union Government handling these grievances. The Department of Administrative Reforms and Public Grievances (DAR & PG) is the nodal agency in respect of policy initiatives on public grievance redressal mechanisms and citizen-centric initiatives. .
Good Governance The Department of Administrative Reforms and Public Grievances launched the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) in 2007 for receiving, redressing and monitoring of grievances from the public .CPGRAMS provides the facility to lodge a grievance 'online' from any geographical location. It enables the citizen to track online his/her grievance being followed up with departments concerned and also enables the DAR&PG to monitor the grievance. Directorate of Public Grievances was set up in the Cabinet Secretariat initially to look into individual complaints pertaining to four Central Government Departments which were more prone to public complaints. Subsequently, more Departments having larger public interface were added to its purview
Good Governance At the district level, the District Magistrate is normally designated as the District Public Grievance Officer. He/she monitors the disposal of various complaints received by the public. In some States, the Zila Panchayats have also constituted their own public grievance mechanisms.