Rashmi Vishwakarma is teaching live on Unacademy Plus
METHODS OF COMMUNICATION BY- RASHMI VISHWAKARMA
TYPES/METHODS TO EFFECTIVE COMMUNICATION -In this section, we will consider the media or methods for communicating a message. There are three main methods for communication: +verbal method, +non-verbal method and +written communication
VERBAL COMMUNICATION +Verbal communication always involves use of words. It is also known as oral communication. + In this type of complication the information or message is transmitted by word from mouth. erbal, negation is always two-way process involving twoor more persons. +Effective verbal communication needs would good pronunciation skills, good articulation of words etc.
VERBAL COMMUNICATION +We can categories verbal or oral communication into the following forms: + Interviews +Interviews are always two party conversations for some specific objective. This type of communication is specially used for recruitment and selection process +Meetings +In a meetin9 eople are gathered to9ether for the rpose of discussion. Meeting may be arranged within the oroanizotion ot any level.
VERBAL COMMUNICATION +Telephone communication + One of the most prominent uses of verbal communication is ha en in tele hone conversation. +In this ty e of communication, conversation may take place between two or more persons from different location. When a ropriately used, this method of communication could be very effective as it provides immediate feedback and may be
NON-VERBAL COMMUNICATION +In non-verbal communication message or information transmitted to the receiver by using body language, facial expressions, symbols and pictures. This ty e of communication is a erfect example of routine and non-routine communication. + The various forms of diagrams, pictures, 9ra hs nd slides facilitate the effective transmission of non-verbal communication
NON-VERBAL COMMUNICATION +different areas ofnon-verbal communication communication which is described below +this involves the movement of the body and it can + There are different categories of non-verbal + Kinetics or body language: further be divided into the following categories +facial expression: +facial expression always comes with some meaning. A smiley face always different than an awkword face
NON-VERBAL COMMUNICATION +Gestures +this involves pointing fingers, movement of head to show the agreement or disagreement. +Movements: + movin9 the fin9er, head or other body arts conveys non-verbal communication which may be used to send the messages to the receiver.
NON-VERBAL COMMUNICATION +Posture: Standing straight and erect, lounging, sitting hunched up, leaning forward, spreading oneself in a chair are all means of communicating non-verbally. +These convey alertness and care,self confidence (or even over confidence), nervousness or ease respectively
ADVANTAGES OF NON-VERBAL COMMUNICATION +a) Non-verbal communication can help the communicator to overcome language barriers. + b) Non-verbal communication makes it possible for information to be conveyed to many audiences.