CONSUMER PROTECTION ACT, 1986 Laws relating to consumer protection in India Part I Introduction Presented by: Ashwini Obulesh
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CONSUMER PROTECTION LAWS Consumer protection laws are designed to ensure: protection of rights of consumers, fair trade and competition and accurate information in the market Consumer protection law regulates relationships between individual consumers and the businesses that sell goods and services. Consumer protection covers product liability, privacy rights, unfair business practices, fraud, misrepresentation, deficiency in services, etc. 3
THE CONSUMER RIGHTS MOVEMENT March 15 every year isobserved s the World Consumer Rights Day. In 1962, John F. Kennedy called upon the U.S. Congress to accord its approval to the Consumer Bill of Rights incorporating (i) right to choice (ii) right to information (iii) right to safety and (iv) right to be heard Further other rights such as right to consumer education, right to healthy environment and right to basic needs were added. . In India we celebrate December 24 every year as the National Consumer Rights Day 2
THE CONSUMER RIGHTS MOVEMENT (Contd.) Factors responsible for legislations to protect consumer's rights: . Rapidly increasing variety of goods and services which modern technology has made available; Growing size and complexity of production and distribution system High level of sophistication in marketing and sellingp in advertising and other forms of production; Removal of personal relationship of buyer and seller as a result of mass marketing methods; and Consumers' increased mobility . Source http://www.legalservicesindia.comarticle/article/consumer-protection-law-in-india-1739-1.ht in 5
CONSUMER RIGHTS IN INDIA . Consumer movement as a social force- necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampant food shortages, hoarding, black marketing adulteration of food and edible oil gave birth to an organised consumer movement in the 1960s. -Dissatisfaction of the consumers due to unfair practices of sellers No legal remedy available to protect consumers from exploitation Presumption of responsibility of consumers to be careful while buying a commodity or service 6
NEED FOR CONSUMER PROTECTION . In the current world order, the growing interdependence of economies and international character of many business practices have contributed to the development of universal emphasis on consumer rights protection. . Modern technological developments have impacted the quality of goods and services and more consumers have been demanding value for money in the form of quality goods and better services.
CONSUMER PROTECTION However, consumers are still victims of exploitative practices: adulteration of food, spurious drugs, ambiguous hire-purchase, unreasonably high prices, deficient services, deceptive advertisements and hazardous products . This makes the Consumer Rights Movement even more relevant and significant. The origins of the consumer law in India can be traced this way: . assorted statutes the Common law- Consumer Protection Act, 1986 8
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