Quality Characteristics and Cost

Lesson 3 of 19 • 183 upvotes • 8:29mins

Pawan Saini

The term quality characteristic is defined in the standard as an inherent characteristic of a product, process or system related to a requirement.System evaluation should consider information system quality postulates.Evaluation of the information concerning the customers’ perception of the level at which the organization has fulfilled their requirements concerning the quality of a product (service). Customer satisfaction can be “measured” in terms of “evaluated”. It can be measured using numbers, percentages, ranks or linguistically.