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IT Services Management Process
Lesson 2 of 10 • 0 upvotes • 9:49mins
Samman Sinha
IT SERVICE MANAGEMENT PROCESS, service delivery and service support
IT Infrastructure Management
10 lessons • 1h 45m
1
Introduction to ITIM
11:03mins
2
IT Services Management Process
9:49mins
3
Information Technology Infrastructure Library (ITIL)
11:39mins
4
ITIL Terminologies Cont. and Service Management
11:36mins
5
Service Strategy
9:42mins
6
Service Portfolio and Business Relationship Management
10:20mins
7
Demand Management
10:28mins
8
Financial Management
11:15mins
9
Capacity Management
9:50mins
10
Availability Management
9:50mins
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