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XAT 2017: Problem 1
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We see the very first decision making question of XAT 2017 paper.

Riya Agarwal
I'm here to liberate & share my knowledge. Shortly, all DI and LR lessons will be available, in English & Hindi. Also, past year papers.

U
Unacademy user
sir please also share some background information about that location
  1. XAT DECISION MAKING 2017


  2. About Me .I hold a B.E degree in Electronics & Communication Engineering. . CAT, 17: DI & LR-98.29 %ile. Follow me on the Unacademy learning app for all conceptual courses and practice papers on DI 8 LR topics for CAT and other B-school entrance exams: https://unacademy.com/user/iriyaagarwal . Not al1 are born Einstein's but trust me with hard work and dedication we can together make it possible.


  3. XAT DECISION MAKING 2017


  4. PROBLEM 1


  5. Directions for Q1 to Q2: Read the following situations and choose the best possible alternative. A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter's salary comes from these tips. However, while paying the bill. the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote "I give God 10% why do you get 18%?" above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company's policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management's ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.


  6. Answer the following: Q1. Who/what is the main cause for the situation becoming unmanageable? A. The pastor for flouting the norm of restaurant. B. The waitress for violating customer privacy. C. The management for not taking action against the pastor. D. The management for giving out disproportionate punishment to waitress. E. The management for removing negative comments from the social media. Q2. The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments. Which of the following is the best way forward for the restaurant at this ju A. Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place. B. Apologize to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social medic. C. Reinstate the waitress provided she apologizes for her breach of customer privacy and post that apology on the restaurant's social media page. D. Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page. E. Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.


  7. Answer the following: Q1. Who/what is the main cause for the situation becoming unmanageable? A. The pastor for flouting the norm of restaurant. B. The waitress for violating customer privacy. C. The management for not taking action against the pastor. D. The management for giving out disproportionate punishment to waitress. E. The management for removing negative comments from the social media. Q2. The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments. Which of the following is the best way forward for the restaurant at this ju A. Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place. B. Apologize to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social medic. C. Reinstate the waitress provided she apologizes for her breach of customer privacy and post that apology on the restaurant's social media page. D. Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page. E. Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.


  8. Directions for Q1 to Q2: Read the following situations and choose the best possible alternative. A pastor had eaten at a restaurant with his troupe of ten and his family. It is a norm to tip the waiter and about 20% of a waiter's salary comes from these tips. However, while paying the bill. the pastor crossed out the automatic 18% tip charged for parties of more than eight and wrote "I give God 10% why do you get 18%?" above his signature. The chagrined waitress at the restaurant posted a photo of this on the social media. She was subsequently fired for violating company's policy on customer privacy. This would have been understandable if the restaurant had not posted just 2 weeks ago a customer receipt that was complimenting them. Social media and social activists came heavily upon the management's ambivalent stand and the firing of the waitress. In response, the company posted a note on their social media page defending their actions. This quickly drew over 10,000 comments, mostly negative, to which the management started responding by posting the same note over and over again. There were also accusations of the company deleting negative comments and blocking users. The restaurant also experienced a sizable drop in their footfall.


  9. Answer the following: Q1. Who/what is the main cause for the situation becoming unmanageable? A. The pastor for flouting the norm of restaurant. B. The waitress for violating customer privacy. C. The management for not taking action against the pastor. D. The management for giving out disproportionate punishment to waitress. E. The management for removing negative comments from the social media. Q2. The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments. Which of the following is the best way forward for the restaurant at this ju A. Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place. B. Apologize to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social medic. C. Reinstate the waitress provided she apologizes for her breach of customer privacy and post that apology on the restaurant's social media page. D. Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page. E. Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.


  10. Answer the following: Q1. Who/what is the main cause for the situation becoming unmanageable? A. The pastor for flouting the norm of restaurant. B. The waitress for violating customer privacy. C. The management for not taking action against the pastor. D. The management for giving out disproportionate punishment to waitress. E. The management for removing negative comments from the social media. Q2. The downward spiral continued for the restaurant as the management persisted in defending their actions and argued with those who criticised them. By the following week, the original post had generated over 18,000 negative comments. Which of the following is the best way forward for the restaurant at this ju A. Unconditionally restore the waitress to her former position and salary on the ground that she was never at fault in the first place. B. Apologize to and reinstate the waitress and ask her to apologize for her breach of customer privacy and post both the apologies on social media. C. Reinstate the waitress provided she apologizes for her breach of customer privacy and post that apology on the restaurant's social media page. D. Reinstate the waitress if and only if she apologizes for her breach of customer privacy and posts that apology on her social media page. E. Recruit two waitresses at a higher wage but stick to the original decision of firing the waitress.