Understanding Business Process Management

Lesson 2 of 6 • 32 upvotes • 9:45mins

Ayussh Sanghi

This lesson follows up on understanding business process management, the improvements needed and how to keep control of it. It then talks about the principles of BPM which involves treating every process as an asset, along with measuring, improving, analyzing and monitoring all processes and to most importantly, deliver consistent value to the customer. Lastly, the lesson focuses on the practices of BPM and how it's used in Information Technology.