Lesson 2 of 5 • 8 upvotes • 8:50 mins
Recommendations - Functions of Government , Making cc effective , 7-step model for citizen centricity.
5 lessons • 46 m
Preface of the 12th Report (in Hindi)
Recommendations - Functions of Government , Making Citizen Charter Effective (in Hindi)
Citizens Participation in Administration , Women / PWD, Decentralisation
Effective Public Grievances Redressal Systems, Consumer protection, Special Institution Mechanism .
Process Simplification and Conclusion.