Buffering Issue in Live Class/Recorded Lecture

If you have been facing buffering issues, please follow the steps mentioned below to solve it.

For Live Classes: 

You can disable the video of the educator to reduce buffering. The GIFs provided below showcase how to do the same:

On Mobile App:
Click on your screen and disable the educator video by clicking on the icon at the top right corner. 

On Web:
Live Class Screen > Pop Up Bar > Settings Icon > Educator Video - Off

Please note: 

• The video quality is auto-adjusted to consume minimum data in a live class.
• It may so happen that the network fluctuation is momentary, you may want to wait for some time and try again to see if the issue persists.

For Recorded Classes: 

You can reduce the quality of the video to reduce buffering issues. Refer to the below GIFs to see how to do it:

On Mobile App:

Click on Video Screen > Top Right Corner, Click ‘High’ Button > Select ‘Low/Medium’

On Web:
Video Screen > Pop-Up Bar > Settings > Educator Video Quality > Select “Low”

In case the above steps do not work:

• Check your mobile app and update to the latest version of Android / iOS through App store.

• Make sure your internet connection is stable and has a speed of at least 2 Mbps.