Aman Sharma

This course is a gist of yojana magazine from month of February 2018

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February 2018: Summary of Yojna Magazine Public Grievance Redressal

Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

Overview

In the article, the author has opined that the awareness of grievances is the first condition for effectively addressing them. Expression rather than repression of voice, therefore, should be encouraged if the objective is to win public trust or improve the state of governance.

Effective Grievance Redressal: Heart of Good Governance

The Special article focuses that the strategic plan leading into a New India 2022 would be to use e-Governance processes for public redress of grievances through a number of cutting edge and innovative initiatives and ensuring that they are utilized to the greatest extent possible.

E-Governance: Grievance Redressal for a New India 2022

Right To Information: Frequently Asked Questions

The author opines that the government has gone a long way in bringing out many initiatives to redress the grievances of women both at work and at home. Many schemes have been started and a number of initiatives have been taken by the government resulting in a positive impact while addressing gender needs. Like ‘SAKHI’, a one stop centre by the government of India is intended to support women affected by violence, in private and public spaces , within the family, community and at the workplace. The central government has also developed an exclusive online complaint system called the SHe Box, single window access to every woman.

Lessons

5 lessons • 48m

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Overview

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Effective Grievance Redressal: Heart of Good Governance

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E-Governance: Grievance Redressal for a New India 2022

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Right To Information: Frequently Asked Questions

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Grievance Redressal Mechanism For Women