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Citizen Centric Administration: 12th Report of 2nd Administrative Reforms Commission (ARC) (GS-2, 4)


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21 reviews

Roman Saini

This course covers all the important points of the 12th report of 2nd ARC. It starts with a discussion on the preface of the report, outline, and recommendations of the 12th report like functions of government, making Citizens' Charter effective ARC 7-Step Model for Citizen Centricity, Citizens Participation in Administration, Participation of Women and the Physically Challenged, Decentralisation and Delegation, Effective Public Grievance Redressal Mechanism, Consumer Protection, Special Institutional Mechanism and Process Simplification. It ends with the conclusion of the report.

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